FAQ
General
What is SuperScratch?
SuperScratch is an online lottery game site, offering lottery draws on the Internet every minute. SuperScratch is fully licensed and regulated by the Kahnawake Gaming Commission.
How many different games are offered on SuperScratch?
SuperScratch has 32 different lottery games in addition to advanced play option that allow you to place multiple bets on the draw results.
Which bonuses are offered?
We offer a 100% match-up bonus up to $/£/€200 on your first deposit. Our VIP players enjoy even more special bonuses from time to time.
Do you have to download any software to start playing?
No download is required - you can play the game online, safely and securely.
What system requirements must my computer meet in order to play on the site?
SuperScratch works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. SuperScratch does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) or more.
Account
How do I register to SuperScratch?
Registration to SuperScratch is as easy as 1,2,3…all you have to do to get started is to enter your email address at the registration screen accessible from www.SuperScratch.com. You then simply activate your account with a special code we email you and that’s it, you are ready to go.
How do I edit my personal details?
Editing your personal details is EASY - you can do it all online. Simply log into your account at www.SuperScratch.com, then visit the Cashier section to edit your personal details.
Payments
Which payment methods can I use at SuperScratch?
We accept all major credit cards as well as many other online payment methods, like NETeller and Moneybookers. We are always adding payment methods and improving the depositing process in order to make it as convenient as possible for you.
Which currencies are available?
When opening an account with SuperScratch, you choose your currency of preference: USD, EURO or GBP. Please be advised that once you choose your currency, it cannot be changed and all your transactions will be in that currency.
How do I deposit money into my account?
You can fund your account in seconds just by logging into the game console at www.SuperScratch.com and clicking on the Cashier. All transactions are protected with the highest security standards.
How do I withdraw money from my account?
You can withdraw money using one of the many payment methods offered in the SuperScratch game console. All withdrawals are monitored and reviewed by our finance specialists in order to protect your security and privacy.
Can I withdraw bonus money from my account?
Bonus money at SuperScratch is non-redeemable. You may play with your bonus money in ALL our games, but you cannot cash it out. Withdrawal of your winnings is subject to our bonus policy.
Winnings
How will I know if I won?
While you are logged in to the games, you will be notified of your wins as they happen with a cool animated pop up. We will also send you an email notification each time you win. In addition, you can review all your winnings in the My Tickets section of the Cashier.
How will I receive my money if I win?
Winnings go directly to your member account. You can choose to keep them in your SuperScratch account or cash out.
How long does it take to receive my money if I win?
You may receive your winnings right away. Winnings over $/£/€2,300 will be transferred to your member account but will be subject to a verification process by our security team.
Is tax deducted from my prize money?
Taxes are not deducted from a winner's prize money. It’s the member's responsibility to adhere to the tax laws of their jurisdiction.
Troubleshooting
Get Adobe flash software
SuperScratch runs on Adobe Flash software to offer the best, most versatile lottery gaming experience available. The Adobe Flash Player comes pre-installed on 97% of Internet-enabled desktops worldwide. If you do not have Adobe flash installed on your computer, you can
click here for free download.
Go to the Sign-In tab and click on the ‘I forgot my password’ link and enter your email address. Your new password will be sent to you by our automatic mailing system.
I was disconnected while playing. Did my bet go through?
As long as you submitted your bet before the disconnection occurred, it will be valid and you will be able to see whether you have won or not after reconnecting.
What happens if I cannot be online when a draw I participated in is scheduled to take place?
The “My Tickets” section in the game console contains a summary of all the draws that you participated in.
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