How long does it take to receive My Winnings?

Cashout requests are processed 48 hours from the date of request. During this time you may cancel your Cashout Request, from within the "Awaiting Process" box in the Cashier, and return it to your SuperScratch Account Balance.

The following is a summary of the CashOut process:
Please note: All days here are business days (not including Weekends and Public Holidays).

Payment Method	Pending Cashout Request - you can still reverse Cashout to your Account Balance	Process	Delivered	Total	Payment Posted as from
Neteller	48 Hours	1 Day	Immediately	3 Business Days	SuperScratch
Wire Transfer	48 Hours	1 Day	3 - 5 Business Days	6 - 8 Business Days	NG International
Click2Pay	48 Hours	1 Day	24 Hours	4 Business Days	SuperScratch
MoneyBookers	48 Hours	1 Day	Immediately	3 Business Days	SuperScratch
Credit/Debit Cards	48 Hours	1 Day	3 - 5 Business Days	6 - 8 Business Days	Neogames
Bank Draft	48 Hours	1 Day	5 - 7 Business Days	8 - 10 Business Days	NG International

After 48 hours, the status of your Cashout Request will change to "Processing" and you will no longer be able to cancel it. You will be notified by Email when your Cashout Request is Delivered and the money is sent to you.

NG International, Ltd. (the operator of SuperScratch), reserves the right to delay and/or stop the processing of Cashout requests until final approval has been received for any outstanding Deposit transactions.

There are no fees for any of our Cashout Services, however; your bank may charge a fee.

Some of SuperScratch Cashout methods involve third parties, which is why delay may occur from time to time.

SuperScratch is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 24 hours, 7 days a week. Please do not hesitate to contact the SuperScratch team. Just click on Contact Us

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